Refund and Cancellation Policy
Template — requires legal review before launch. This document is a starting draft. Items in [square brackets] must be completed, and the whole text reviewed by a qualified legal adviser for the jurisdictions you operate in.
Last updated: [date]
Self-paced courses
- You may request a refund within [x] days of purchase if you have completed less than [y]% of the course.
- Refunds are not available once a certificate has been issued for the course.
- When a refund is approved, access to the course ends.
Live online and in-person training
- Cancel [x] days or more before the session: [full refund / transfer].
- Cancel less than [x] days before: [partial refund / transfer only].
- No-shows: [no refund].
- If we cancel or reschedule, you can choose a full refund or a place on another date.
Corporate programmes
Governed by the terms of your proposal or contract.
How to request a refund
Contact [support email] with your order number (it starts with HW-). Approved refunds are returned to the original payment method; the time to appear depends on your bank and payment provider.
Your statutory rights
Nothing in this policy affects rights you have under applicable consumer protection law.